If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
For non urgent advice and other information on your pet's health see the links across page under .... ' About Your pet '
Please follow our guidance for emergency arrangements during evenings and week-ends by calling our practice and following our answerphone instructions.
Caring for Your Pet Night and Day
We know your pet can be unwell at any time. To make sure you have access to high quality care whatever the time, we have chosen to team up with the best provider in out of hours care, Vets Now.
We work as a team, so Vets Now are awake and alert whenever our surgery is closed. They will provide you with expert veterinary care and free telephone advice no matter how late at night it is, or if it is a bank holiday. So now you can call nights, weekends or bank holidays safe in the knowledge that a vet from Vets Now is there for you, giving you the best Out of Hours service possible and us a chance to recharge our batteries ready to give you the best care during the working week.
Help us to help you and save this number to your phone now.
Vets Now - Preston (01772 378764) www.vets-now.com
How to find Vets Now (Preston) www.vets-now.com/find-an-emergency-vet/preston/
Frequently Asked Questions
Who are Vets Now ?
Vets Now are the leading provider of out of hours veterinary care in the UK. Vets Now works alongside your daytime practices to ensure pet owners have access to a vet whenever they need one regardless of the time. Their clinics are open when your daytime practice is closed
Why have we chosen to use Vets Now?
There are lots of reasons but the main objective is to provide better care to you and your pet both during normal daytime hours and after hours. By investing in the Vets Now service, we can begin each working day fully rested, fresh and ready to face the day’s challenges. Similarly during the night or at weekends your pet will be seen by staff who only work out hours and are therefore fresh and ready to offer the best care. And you can rest assured that you can phone for a vet anytime without worrying about disturbing anybody.
Who works in the Vets Now clinics?
Fully qualified vets, nurses and receptionists are based in the clinic for the full duration of their shift.
All staff receive regular training with a particular emphasis on emergency and critical care of small animals.
Whenever we are closed - Monday to Friday 7pm till 8am and Saturday 12 noon till Monday 8am.
On bank holidays clinics are open all day and night.
How do I get in touch with Vets Now if I need to use the service?
You can call our practice and listen to an answering machine message giving the number of the Vets Now clinic. Call the clinic with details of the problem and qualified staff will give you advice on what do. Alternatively, keep the number of Vets Now clinic handy and you can call them direct.
All telephone calls are logged and recorded for reference purposes.
Can I just phone for advice and how much will that cost?
We have subscribed on your behalf to the Vets Now Out of Hours service. Their trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of our calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.
If my pet needs to be treated, how do I pay?
Vets Now is an independent company so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from the practice.
Are Vets Now fees covered by my pet insurance?
Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.
What happens if my pet is too unwell to come home when the clinic closes?
The interests of the animal always come first and our clinics work together with your practice to ensure that integrated care is given based on the needs of the pet.
