We Value Your Feedback
We are always keen to hear your views so please feel free to call us by telephone or come and see us at the surgery.
We have recently conducted a survey on our telephone handling skills and below are some of the comments we received.
- Sally & Willow have always found your surgery excellent. The staff are friendly, helpful & very understanding. We would never change surgeries even if it means a lesser journey. 100% service every time.
- Always found the service to be very good & informative.
- I have used the website and found it very helpful.
- Excellent service - can’t be faulted.
- Excellent service everyone is very helpful, kind and caring
- I have been coming to this surgery for many years with one pet & another and think the service is very good and will continue to do so.
- I don’t have any concerns about the way I am dealt with at the surgery, they have always been very nice & polite & helpful.
- I have always found the service very good.
- Repeat prescription instead of always having a consultancy
- Always a fantastic service.
- I would highly recommend the practice, people are always extremely helpful and friendly. Well done & keep up your excellent service.
- Can’t give any negative comments about the practice. Have used this vet for over 20 years and have never been let down. Thank you.
- Fantastic service from everyone.
- Very good service with excellent treatment of both animals & their owners.
- Very helpful in getting an appointment at a time to suit me.
- Staff are dedicated & very supportive at all times
- Excellent surgery – have complete faith in all the vets & staff
- We find the service excellent & sensitive.
- Excellent service provided by all at the surgery.
- I have always received excellent service from all the receptionists & the vets
- I have only recently started to use your surgery as a new pet owner but I feel that you are all so lovely & helpful nothing seems too much trouble I have asked for advice & been given it gladly.
- I cannot fault the staff at this surgery they cannot be more helpful that is why I travel it is much appreciated.
- All the staff are very friendly and helpful. Keep up the very good work.
- The service offered by the practice is excellent, the staff are extremely friendly & go out of their way to help the clients. The vets go the extra mile to offer advice and support on all matters relating to animal care. Very happy with service.
- When I brought my dog in with kennel cough, discussed going through my insurance, your practice allowed me to wait until after treatment completed so I could receive a total bill for my insurance. Really liked this trust given to me really made a difference. Staff great, vets great really glad I joined this practice, was highly recommended by Deborah.
- 97% of clients surveyed considered that their call was answered promptly.
- 100% of clients surveyed rated our telephone answering as 'Excellent' or 'Very Satisfactory'.
- 97% of clients surveyed considered us polite and helpful.
- Of clients who we promised to ring back - 100% report that we kept our promise.
"We are very grateful for the supportive and helpful approach from all the staff. The website is also very useful and has excellent links to other sites should you wish to read up on anything. A follow-up phone call about our cats' progress following recent illnesss was greatly appreciated."
"The service given by all the staff here is excellent. I have used your practice for many years and have never had anything to complain about. The treatment is always explained in detail and every effort made to ensure my pets are kept happy and healthy. The support staff are unfailingly efficient, kind and helpful. I have no hesitation in recommending you to anyone with pets."
"All the staff are very kind and helpful. We had good advice and support when our dog had pups last year and they have looked after her since she was a pup herself. "