General Information

Access Statement

We welcome all clients to our van.   Due to the nature of our van and the ease of access required for our four legged friends, access is via 5 steps.  The first and the last step are shallow, with the middle 3 of a more standard height.  For anyone who has difficulty accessing the steps, we will happily accompany your pet on board for you.  Alternatively our Longridge Vets site is fully accessible with a shallow ramp access.  

For any clients requiring assistance of any nature please advise us and we will be happy to assist.  The van area has good lighting, though can sound quiet echoey for individuals who may be sensitive to sounds. We also have some veterinary equipment that alarms, beeps or pings at times.  We do not have strobe or flashing lighting.  We do not have a client toilet.  Clients will not be left unattended.  Our emergency alarm is audible.  In the event of a fire our staff instruct evacuation on the sounding of the alarm.  

Please do not hesitate to discuss any access requirements with us. 

Payments

We require payment in full at the time for all consultations, work done, medications or other.  Payments can be made by card or in cash.  Please note we do not hold a cash float for change.  Any change due will be added as credit to your account for your next visit.  

If you have pet insurance we can organise a direct claim for those with Pet Plan and Animal Friends policies.  This means that you will simply pay us your excess which is usually per condition per year, and then we will submit the claim to pay us directly.  For all other policies we require full payment at the time.  Once you have initiated your claim we will complete the vet section.

Terms & Conditions

Vet in a Van is a service provided by Longridge Vets, which is a trading name of Thomas Small Animal Practice Limited.  

Vet in a Van is a registered trademark of Thomas Small Animal Practice Limited in the UK.

All Policies and Terms and Conditions for Vets in a Van are shared from Longridge Vets and are available on our website.

As a client of the Vets in a Van service you automatically become a client of Longridge Vets.  Our business terms and conditions can be found here and our privacy notice can be found here.  Please visit our main website for all other details.